{"id":12483,"date":"2022-12-28T09:02:54","date_gmt":"2022-12-28T02:02:54","guid":{"rendered":"https:\/\/www.wisible.com\/?p=12483"},"modified":"2022-12-29T10:21:47","modified_gmt":"2022-12-29T03:21:47","slug":"what-is-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/www.wisible.com\/id\/blog\/what-is-customer-relationship-management\/","title":{"rendered":"Apa itu Customer Relationship Management (CRM), dan Mengapa Para Pebisnis Harus Cari Tahu Tentang Ini?"},"content":{"rendered":"<style>#kt-layout-id_2e6b91-14 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_2e6b91-14 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_2e6b91-14 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:5px;padding-bottom:5px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_2e6b91-14 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_2e6b91-14 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_2e6b91-14 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_2e6b91-14\" class=\"kt-row-layout-inner kt-layout-id_2e6b91-14\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_b26e77-2a > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_b26e77-2a > .kt-inside-inner-col,.kadence-column_b26e77-2a > 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.kt-blocks-info-box-media{color:#444444;background:#ffffff;border-color:#444444;border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:20px;}#kt-info-box_aeecb4-8f .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:#ffffff;border-color:#eeeeee;}#kt-info-box_aeecb4-8f .kt-infobox-textcontent h2.kt-blocks-info-box-title{font-size:16px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:20px;}.wp-block-kadence-infobox#kt-info-box_aeecb4-8f .kt-blocks-info-box-text{font-size:12px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:20px;}#kt-info-box_aeecb4-8f .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}<\/style>\n<div id=\"kt-info-box_aeecb4-8f\" class=\"wp-block-kadence-infobox\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none kb-info-box-image-ratio kb-info-box-image-ratio-square\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/08\/S_300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" class=\"kt-info-box-image wp-image-9910\" srcset=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/08\/S_300x300.jpg 300w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/08\/S_300x300-20x20.jpg 20w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\">Saroj Ativitavas<\/h2><p class=\"kt-blocks-info-box-text\">Founder of Wisible, a Sales Intelligence Platform that helps business drives predictable revenue with data-driven decision<\/p><\/div><\/a><\/div>\n\n\n\n<ul class=\"wp-block-social-links is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/Wisiblecrm\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/wisiblecrm\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/company\/wisiblecrm\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li><\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Apa-itu-Customer-Relationship-Management-CRM-dan-Mengapa-Para-Pebisnis-Harus-Cari-Tahu-Tentang-Ini_.jpg\" alt=\"Apa itu Customer Relationship Management (CRM), dan Mengapa Para Pebisnis Harus Cari Tahu Tentang Ini?\" class=\"wp-image-12272\" srcset=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Apa-itu-Customer-Relationship-Management-CRM-dan-Mengapa-Para-Pebisnis-Harus-Cari-Tahu-Tentang-Ini_.jpg 1200w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Apa-itu-Customer-Relationship-Management-CRM-dan-Mengapa-Para-Pebisnis-Harus-Cari-Tahu-Tentang-Ini_-900x471.jpg 900w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Apa-itu-Customer-Relationship-Management-CRM-dan-Mengapa-Para-Pebisnis-Harus-Cari-Tahu-Tentang-Ini_-768x402.jpg 768w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Apa-itu-Customer-Relationship-Management-CRM-dan-Mengapa-Para-Pebisnis-Harus-Cari-Tahu-Tentang-Ini_-20x10.jpg 20w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Apa itu Customer Relationship Management (CRM), dan Mengapa Para Pebisnis Harus Cari Tahu Tentang Ini?<\/figcaption><\/figure>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id_2ff731-3d .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id_2ff731-3d .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id_2ff731-3d .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id_2ff731-3d .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4, .wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4[data-kb-block=\"kb-adv-heading_a443df-d4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4[data-kb-block=\"kb-adv-heading_a443df-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a443df-d4[data-kb-block=\"kb-adv-heading_a443df-d4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_a443df-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a443df-d4\">Ketika berbicara tentang <em>Customer Relationship Management (CRM)<\/em>, saya suka membuat perumpamaan kedai kuaytiaw untuk menjelaskannya. Semisal saya adalah orang yang sangat suka makan kuaytiaw, dan ada satu kedai yang enak di dekat rumah yang menjadi langganan saya. Saat datang ke sana, saya hanya membuat kontak mata dengan salah satu pegawainya untuk memberi sinyal \u201csaya sudah datang, ya!\u201d. Dan dia pasti tersenyum seolah menjawab. Saya bisa langsung duduk dan beberapa saat kemudian datanglah bakso, nasi putih, coke, dan es batu secara otomatis di meja saya. Pengalaman yang sangat hebat bukan?<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1, .wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1[data-kb-block=\"kb-adv-heading_c25b9a-e1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1[data-kb-block=\"kb-adv-heading_c25b9a-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_c25b9a-e1[data-kb-block=\"kb-adv-heading_c25b9a-e1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_c25b9a-e1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_c25b9a-e1\">Kedai ini tidak punya sistem POS, tidak punya komputer, tidak punya sistem apapun. Tapi dia \u201cbisa mengingat pelanggan dan tahu apa yang sering dipesan pelanggan ini, membuat pelanggan menjadi merasa spesial dan senang setiap kali datang ke kedai ini\u201d. Dan ini adalah sebuah inti dari sistem <em>Customer Relationship Management (CRM)<\/em>. Tidak ada yang membingungkan. Karena CRM adalah pelayanan relasi dengan klien.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe, .wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe[data-kb-block=\"kb-adv-heading_1ef705-fe\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe[data-kb-block=\"kb-adv-heading_1ef705-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_1ef705-fe[data-kb-block=\"kb-adv-heading_1ef705-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_1ef705-fe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_1ef705-fe\">Apa yang dimaksud dengan CRM<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_11369b-42, .wp-block-kadence-advancedheading.kt-adv-heading_11369b-42[data-kb-block=\"kb-adv-heading_11369b-42\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_11369b-42 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_11369b-42[data-kb-block=\"kb-adv-heading_11369b-42\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_11369b-42 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_11369b-42[data-kb-block=\"kb-adv-heading_11369b-42\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_11369b-42 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_11369b-42\">CRM adalah kata singkatan dari <a href=\"https:\/\/www.wisible.com\/th\/blog\/crmbenefits\/\">Customer Relationship Management<\/a> yaitu sebuah pelayanan kepada klien. Tujuannya adalah membuat klien merasa sangat puas dari pelayanan jasa maupun barang dari kita. Hinggai <em>Brand Loyalty<\/em> pun naik, yang berarti klien akan selalu menggunakan pelayanan kita. Dengan tidak berubah pikiran untuk menggunakan brand lain atau sebutan lebih mudahnya adalah; kompetitor. Selain ini, data-data lain yang kita simpan untuk melayani pelanggan kita, bisa membantu kita untuk lebih memahami perilaku pelanggan untuk membuat perencanaan pasar selanjutnya. Oleh karena itu, kita sebagai pebisnis ataupun pemilik segala jenis usaha, harus menggunakan sistem <a href=\"https:\/\/www.wisible.com\/th\/blog\/crmforbusiness\/\">CRM<\/a> yang akan membantu kita membangun relasi dengan klien dan merubahnya menjadi penjualan jangka panjang. Sedangkan untuk penggunaan sistem CRM yang akan dipilih pun tergantung jenis dan kebutuhan usahanya itu sendiri.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41, .wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41[data-kb-block=\"kb-adv-heading_526bdd-41\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41[data-kb-block=\"kb-adv-heading_526bdd-41\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_526bdd-41[data-kb-block=\"kb-adv-heading_526bdd-41\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_526bdd-41 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_526bdd-41\">Kapan kita harus memiliki sistem CRM?<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f, .wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f[data-kb-block=\"kb-adv-heading_d2ce1b-2f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f[data-kb-block=\"kb-adv-heading_d2ce1b-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_d2ce1b-2f[data-kb-block=\"kb-adv-heading_d2ce1b-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_d2ce1b-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_d2ce1b-2f\">Kita pakai contoh yang sama, yaitu kedai kuaytiaw. Kedai ini memiliki pelanggan 50 orang, dan masih memungkinkan para pegawai untuk mengingat pesanan favorit dari masing-masing pelanggan. Tapi, jika suatu hari kedai ini laku keras, dan pelanggan bertambah menjadi 500 orang, pastinya akan sulit untuk mengingat-ingatnya lagi bukan? Mungkin ada pelanggan yang datang dan bertemu dengan pegawai baru yang pastinya tidak ingat si pelanggan itu. Alhasil membuat pelanggan yang tadinya mendapatkan pelayanan; \u201cHalo, Kak. Pesan seperti biasa, ya?\u201d menjadi harus memesan pesanan yang sama setiap kali datang. Yang membuat pengalaman makan di kedai ini tidak semenyenangkan sebelumnya. Oleh karena itu, saat usaha kita sudah berkembang, klien bertambah, hal yang menurun\/berkurang adalah pelayanan kita kepada klien. Jadi, sistem CRM akan membantu kita di persoalan ini. Membantu kita untuk terus memiliki relasi yang baik dengan para klien. Entah klien akan bertambah sebanyak apapun, bertemu dengan pegawai baru kita, menghubungi kita lewat jalur apapun, tetap akan terus membuat usaha kita bisa \u201cmengingat klien dan tahu apa yang disukai oleh klien ini, dan membuat klien merasa menjadi orang penting dan merasa senang setiap kali kembali ke kedai ini.\u201d seperti sedia kala.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae, .wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae[data-kb-block=\"kb-adv-heading_bdedd6-ae\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae[data-kb-block=\"kb-adv-heading_bdedd6-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_bdedd6-ae[data-kb-block=\"kb-adv-heading_bdedd6-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_bdedd6-ae wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_bdedd6-ae\">Apakah kita harus menggunakan program Spreadsheet atau cukup hanya dengan menuliskan sistem CRM di atas kertas?<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9, .wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9[data-kb-block=\"kb-adv-heading_e2c297-c9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9[data-kb-block=\"kb-adv-heading_e2c297-c9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e2c297-c9[data-kb-block=\"kb-adv-heading_e2c297-c9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_e2c297-c9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e2c297-c9\">Untuk beberapa usaha, ada yang menggunakan <a href=\"https:\/\/www.google.com\/sheets\/about\/\">Spreadsheet<\/a> atau ada juga yang mungkin sudah cukup dengan menyatat CRM di atas kertas. Jika usaha masih dianggap kecil, klien tidak terlalu banyak, membuat CRM di atas kertas pun sudah cukup. Atau jika memang ingin memiliki sistem lebih, ya, bisa dengan menggunakan program Spreadsheet Ms Excel atau Google Sheet untuk menyimpan data masing-masing klien; nama dan apa kesukaannya. Biasanya pembelian produk\/barang apa, berapa jumlahnya, frekuensi pembelian, jenis pembayaran, dll.&nbsp;Dengan hasil survei, ditemukan bahwa perusahaan di Thailand, mayoritas dari UMKM hingga perusahaan besar pun akan menggunakan Spreadsheet untuk membuat sistem CRM. Dan terlihat bahwa tidak ada masalah apapun dalam menjalankan bisnisnya.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54, .wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54[data-kb-block=\"kb-adv-heading_9037ac-54\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54[data-kb-block=\"kb-adv-heading_9037ac-54\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_9037ac-54[data-kb-block=\"kb-adv-heading_9037ac-54\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_9037ac-54 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_9037ac-54\"><a href=\"https:\/\/www.wisible.com\/blog\/12-reasons-we-should-not-use-excel-as-sales-pipeline-managment-tool\/\"><\/a><a href=\"https:\/\/www.wisible.com\/th\/blog\/12-reasons-we-should-not-use-excel-as-sales-pipeline-managment-tool\/\">Artikel yang bersangkutan: 12 Alasan yang Tidak Mengharuskan Penggunakan Excel Spreadsheet dalam me-manage penjualan<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1502\" height=\"998\" src=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22.png\" alt=\"Customer Relationship Management\" class=\"wp-image-12891\" srcset=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22.png 1502w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22-900x598.png 900w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22-300x199.png 300w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22-768x510.png 768w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.10.22-20x13.png 20w\" sizes=\"auto, (max-width: 1502px) 100vw, 1502px\" \/><figcaption class=\"wp-element-caption\">Customer Relationship Management<\/figcaption><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60, .wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60[data-kb-block=\"kb-adv-heading_7aff31-60\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60[data-kb-block=\"kb-adv-heading_7aff31-60\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_7aff31-60[data-kb-block=\"kb-adv-heading_7aff31-60\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_7aff31-60 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7aff31-60\">Seberapa Butuh Sebuah Bisnis akan Program Customer Relationship Management (CRM)? Sebelumnya Tanpa Ada Program Itu pun Bisnis Masih Bisa Berjalan, Kok!<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96, .wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96[data-kb-block=\"kb-adv-heading_b7c5a7-96\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96[data-kb-block=\"kb-adv-heading_b7c5a7-96\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_b7c5a7-96[data-kb-block=\"kb-adv-heading_b7c5a7-96\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_b7c5a7-96 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_b7c5a7-96\">(Karena sistem CRM memiliki banyak jenis, kita akan berfokus ke <em>Sales<\/em> CRM yang akan membantu mengatur penjualan dan pemasukan saja.)&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1, .wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1[data-kb-block=\"kb-adv-heading_89e366-f1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1[data-kb-block=\"kb-adv-heading_89e366-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_89e366-f1[data-kb-block=\"kb-adv-heading_89e366-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_89e366-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_89e366-f1\">CRM <em>Software<\/em> khususnya <em>Sales<\/em> CRM itu mungkin bukan hal yang terpenting yang harus ada dalam perusahaan di Thailand. Dan mungkin <a href=\"https:\/\/www.wisible.com\/th\/blog\/crm-biggest-failure\/\">bukan jawaban dari semua masalah bisnis<\/a>. Tapi, jika sekarang kita Amerika, kita akan menemukan <a href=\"https:\/\/www.superoffice.com\/blog\/crm-software-statistics\/\">90% UMKM di sana menggunakan Sales CRM Software<\/a> sama normalnya dengan penggunaan Microsoft Office di negara kita. Menjadi <em>software<\/em> penting di setiap komputer. Oleh karena itu, penggunaan CRM <em>Software<\/em> ini sendiri yang akan menjadi perbandingan di sebuah bisnis saat dibandingkan dengan bisnis yang tidak mempunyai sistem CRM. Alhasil, <em>Sales<\/em> CRM dianggap menjadi satu jenis <em>software<\/em> yang memiliki nilai angka tertinggi di dunia.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe, .wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe[data-kb-block=\"kb-adv-heading_953ad4-fe\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe[data-kb-block=\"kb-adv-heading_953ad4-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_953ad4-fe[data-kb-block=\"kb-adv-heading_953ad4-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_953ad4-fe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_953ad4-fe\">Cobalah bandingkan 2 UMKM yang memiliki modal, pegawai, dan kualitas yang setara. Yang dinilai dan dianggap sebagai pemenang di pasar adalah dia yang memiliki \u201cefisiensi kerja\u201d&nbsp; yang lebih tinggi. Jadi, yang terpenting saat berbisnis adalah \u201ckeahlian dalam menciptakan pemasukan dan mendapatkan klien\u201d. Oleh karena itu, <em>Sales<\/em> CRM akan sangat membantu dalam hal ini.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70, .wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70[data-kb-block=\"kb-adv-heading_bcbaad-70\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70[data-kb-block=\"kb-adv-heading_bcbaad-70\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_bcbaad-70[data-kb-block=\"kb-adv-heading_bcbaad-70\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_bcbaad-70 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_bcbaad-70\">Adanya CRM <em>Software<\/em> akan membantu perusahaan kita bisa bersaing saat dibandingkan dengan kompetitor kita di pasar. CRM <em>Software<\/em> membantu kita untuk memiliki efisiensi kerja yang lebih, khususnya untuk para anggota Tim <em>Sales<\/em>. Bisa dengan lebih baik mengikuti status klien, mempelajari perilaku konsumen, dan menyimpan beberapa data-data. Dan hal ini pun bisa membantu kita untuk memberikan pelayanan kepada klien dengan lebih baik dari sebelumnya, dan lebih baik dari kompetitor.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1504\" height=\"998\" src=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16.png\" alt=\"Manfaat dari Sales CRM\" class=\"wp-image-12900\" srcset=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16.png 1504w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16-900x597.png 900w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16-300x199.png 300w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16-768x510.png 768w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.18.16-20x13.png 20w\" sizes=\"auto, (max-width: 1504px) 100vw, 1504px\" \/><figcaption class=\"wp-element-caption\">Manfaat dari Sales CRM<\/figcaption><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4, .wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4[data-kb-block=\"kb-adv-heading_5530d0-d4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4[data-kb-block=\"kb-adv-heading_5530d0-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_5530d0-d4[data-kb-block=\"kb-adv-heading_5530d0-d4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_5530d0-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_5530d0-d4\">Manfaat dari <em>Sales<\/em> CRM: Bagaimana Caranya Menambahkan Keahlian Untuk Menciptakan Pemasukan dan Mendapatkan Klien?<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75, .wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75[data-kb-block=\"kb-adv-heading_acca7e-75\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75[data-kb-block=\"kb-adv-heading_acca7e-75\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_acca7e-75[data-kb-block=\"kb-adv-heading_acca7e-75\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_acca7e-75 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_acca7e-75\">1. Menyimpan semua data dan interaksi dengan klien 360\u00b0 di tempat yang sama sekaligus.<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28, .wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28[data-kb-block=\"kb-adv-heading_e06c42-28\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28[data-kb-block=\"kb-adv-heading_e06c42-28\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e06c42-28[data-kb-block=\"kb-adv-heading_e06c42-28\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_e06c42-28 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e06c42-28\">Yang pertama adalah semua data yang sudah dimasukan ke <em>Sales<\/em> CRM tidak akan pernah hilang dan tidak akan bisa diubah sendiri tanpa adanya izin. Coba bayangkan saja jika data-data penting, seperti; daftar perusahaan klien, nomor yang bisa dihubungi, semua <em>email<\/em> keluar dan masuk, segala data yang berkaitan dengan data klien dari awal memulai <em>deal<\/em>, dan tanggal rencana pendapatan\/pemasukan yang diharapkan akan masuk ke perusahaan disimpan secara berserakan\/terpisah. Misalnya; daftar nama klien disimpan di buku kartu nama, <em>email<\/em> disimpan di program <em>email<\/em> itu sendiri (tidak dipisahkan dengan klien atau <em>deal<\/em> yang lain), data dari rapat terakhir yang baru saja dilakukan dengan klien, dan tanggal target <em>deal<\/em>, mungkin disimpan di <em>Excel<\/em> (yang memungkinkan untuk bisa diubah datanya kapanpun). Oleh karena itu, <em>Sales<\/em> CRM akan menjadi pusat penyimpanan data-data penting ini sekaligus dalam satu tempat. &nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c, .wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c[data-kb-block=\"kb-adv-heading_7f8004-5c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c[data-kb-block=\"kb-adv-heading_7f8004-5c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_7f8004-5c[data-kb-block=\"kb-adv-heading_7f8004-5c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_7f8004-5c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7f8004-5c\">2. Menunjukkan prioritas dari masing-masing deal<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d, .wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d[data-kb-block=\"kb-adv-heading_576c7f-6d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d[data-kb-block=\"kb-adv-heading_576c7f-6d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_576c7f-6d[data-kb-block=\"kb-adv-heading_576c7f-6d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_576c7f-6d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_576c7f-6d\">Membantu Tim <em>Sales<\/em> mendapatkan waktu bersama klien dengan efisiensi kerja yang sangat tinggi. Sales CRM akan membantu menunjukkan dan memberitahu apa saja yang menjadi prioritas. Contohnya <em>deal<\/em> dengan nilai jual tinggi dan sedang berada di tahap terakhir transaksi penjualan (contoh; sedang bernegosiasi harga akhir dengan klien). Jika ada klien yang menghubungi, <em>deal<\/em> ini harus mendapatkan penanganan terlebih dulu dibandingkan <em>deal<\/em> yang lain. Atau sebaliknya, jika ada <em>deal<\/em> dengan nilai jual tinggi, klien penting, tapi interaksinya melebih dari target 2 minggu, Sales CRM akan menunjukkan dengan memberikan notifikasi agar kita bisa mengetahuinya.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_253620-36, .wp-block-kadence-advancedheading.kt-adv-heading_253620-36[data-kb-block=\"kb-adv-heading_253620-36\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_253620-36 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_253620-36[data-kb-block=\"kb-adv-heading_253620-36\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_253620-36 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_253620-36[data-kb-block=\"kb-adv-heading_253620-36\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_253620-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_253620-36\">3. Bekerja Real Time<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd, .wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd[data-kb-block=\"kb-adv-heading_d5aadf-bd\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd[data-kb-block=\"kb-adv-heading_d5aadf-bd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_d5aadf-bd[data-kb-block=\"kb-adv-heading_d5aadf-bd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_d5aadf-bd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_d5aadf-bd\">Membantu mempermudah penugasan dengan cara real time. Menetapkan orang yang akan bertanggung jawab, tenggat waktu untuk menyelesaikan tugas, dibarengi dengan notifikasi via <em>Line<\/em>, yang akan membuat kita tidak melewatkan tugas-tugas penting. Coba bayangkan jika pemilik perusahaan baru saja bertemu dengan klien besar, dan menugaskan salah satu anggota tim <em>sales<\/em> untuk menghubungi klien secepat mungkin. Pertanyaanya, bagaimana kita bisa tahu tugas itu benar-benar dilakukan? Oleh karena itu, Sales CRM akan selalu meyakinkan kita bahwa tugas dilakukan dengan sesuai apa yang sudah ditentukan.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d, .wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d[data-kb-block=\"kb-adv-heading_253ee5-7d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d[data-kb-block=\"kb-adv-heading_253ee5-7d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_253ee5-7d[data-kb-block=\"kb-adv-heading_253ee5-7d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_253ee5-7d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_253ee5-7d\">4. Mengetahui proses penjualan yang sedang terjadi dengan Real Time.<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04, .wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04[data-kb-block=\"kb-adv-heading_a833bd-04\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04[data-kb-block=\"kb-adv-heading_a833bd-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a833bd-04[data-kb-block=\"kb-adv-heading_a833bd-04\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_a833bd-04 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a833bd-04\">Sales CRM akan memberi notifikasi lewat <em>Line<\/em> di <em>handphone<\/em> kita. Saat ada pergerakan penting terjadi, misalnya, ada <em>deal<\/em> baru dari klien A dengan besar nilai \u0e3f 2,000,000. Klien akan menghubungi lewat <em>website<\/em> bahwa dia tertarik dengan produk baru perusahaan, dan tim <em>sales<\/em> perusahaan baru mengirimkan <em>email<\/em> janji pertemuan agar bisa bertemu di hari rabu jam 2 siang dengan Purchasing Manager perusahaan A. Hal-hal seperti ini tentu saja tidak bisa dilakukan oleh <em>Excel<\/em> ataupun <em>Google Sheet<\/em>.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f, .wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f[data-kb-block=\"kb-adv-heading_88ca9c-3f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f[data-kb-block=\"kb-adv-heading_88ca9c-3f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_88ca9c-3f[data-kb-block=\"kb-adv-heading_88ca9c-3f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_88ca9c-3f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_88ca9c-3f\">5. Laporan penjualan (Sales Dashboard)<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e, .wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e[data-kb-block=\"kb-adv-heading_3517a7-2e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e[data-kb-block=\"kb-adv-heading_3517a7-2e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_3517a7-2e[data-kb-block=\"kb-adv-heading_3517a7-2e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_3517a7-2e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_3517a7-2e\">Untuk kepala bagian tim <em>sales<\/em> atau mungkin admin, mereka pasti sudah sangat lelah hanya dengan membayangkan setiap akhir pekan mereka harus mengerjakan langkah-langkah pembuatan <em>sales pipeline<\/em> dari seluruh penjualan tim <em>sales<\/em>, yang di mana perusahaan di Thailand pastinya masih menggunakan <em>Excel<\/em>, mengirimkannya lewat <em>email<\/em> dan menyatukannya lagi menjadi satu <em>file Team Sales Pipeline<\/em>. Oleh karena itu, hal ini dianggap menjadi pekerjaan admin yang seharusnya tidak terjadi. Menjadi pekerjaan yang tidak harus dilakukan oleh perusahaan yang menggunakan Sales CRM. Ditambah lagi, kita bisa melihat <em>Team Sales Pipeline<\/em> dengan cara <em>real time<\/em> tanpa harus menunggu akhir pekan (atau mungkin bisa lebih dari itu). Sehingga kita bisa melihat gambaran dari angka penjualan yang sedang terjadi. Selain itu, laporan penjualan yang bagus, seharusnya bisa membantu menjawab pertanyaan-pertanyaan penting, contohnya; berapa lama waktu yang kita butuhkan untuk menyelesaikan transaksi sampai <em>deal (Sales Cycle)<\/em>? Atau seberapa besar kita bisa mengubah angka pemasukan <em>Sales Lead<\/em> yang masuk (<em>Convention Rate%)?&nbsp;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1504\" height=\"998\" src=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13.png\" alt=\"Perusahaan yang seperti apa yang cocok dengan sistem Customer Relationship Management (CRM)?\" class=\"wp-image-12904\" srcset=\"https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13.png 1504w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13-900x597.png 900w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13-300x199.png 300w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13-768x510.png 768w, https:\/\/www.wisible.com\/wp-content\/uploads\/2022\/12\/Screenshot-2565-12-29-at-10.20.13-20x13.png 20w\" sizes=\"auto, (max-width: 1504px) 100vw, 1504px\" \/><figcaption class=\"wp-element-caption\">Perusahaan yang seperti apa yang cocok dengan sistem Customer Relationship Management (CRM)?<\/figcaption><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_45792f-21, .wp-block-kadence-advancedheading.kt-adv-heading_45792f-21[data-kb-block=\"kb-adv-heading_45792f-21\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_45792f-21 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_45792f-21[data-kb-block=\"kb-adv-heading_45792f-21\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_45792f-21 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_45792f-21[data-kb-block=\"kb-adv-heading_45792f-21\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_45792f-21 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_45792f-21\">Perusahaan yang seperti apa yang cocok dengan sistem Customer Relationship Management (CRM)?<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4, .wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4[data-kb-block=\"kb-adv-heading_92e283-b4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4[data-kb-block=\"kb-adv-heading_92e283-b4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_92e283-b4[data-kb-block=\"kb-adv-heading_92e283-b4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_92e283-b4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_92e283-b4\">Jawaban intinya adalah seluruh perusahaan yang ingin menjaga relasi baik dengan klien dan terus selamanya berkelanjutan. Yang bisa dibagi menjadi 2 kelompok besar seperti ini;&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2, .wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2[data-kb-block=\"kb-adv-heading_3219ca-b2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2[data-kb-block=\"kb-adv-heading_3219ca-b2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_3219ca-b2[data-kb-block=\"kb-adv-heading_3219ca-b2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_3219ca-b2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_3219ca-b2\">1. CRM Perusahaan Business to Business (B2B):<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd, .wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd[data-kb-block=\"kb-adv-heading_0057da-fd\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd[data-kb-block=\"kb-adv-heading_0057da-fd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_0057da-fd[data-kb-block=\"kb-adv-heading_0057da-fd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_0057da-fd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_0057da-fd\">Bisnis yang menjual barang\/produk kepada kelompok klien bisnis, atau <a href=\"https:\/\/www.investopedia.com\/terms\/b\/btob.asp\">B2B<\/a> yang biasanya membutuhkan waktu lama untuk sampai kesepakatan\/<em>deal<\/em>, modal yang besar untuk mencari klien, biasanya mempunyai pegawai <em>sales<\/em> yang menangani klien secara dekat dan konsisten sampai titik <em>deal<\/em>, angka <em>deal<\/em> yang tinggi, yang membuat semua <em>deal<\/em> yang masuk akan menjadi sangat penting untuk bisnisnya. Harus ditangani dengan secara erat sejak <em>deal<\/em> baru dimulai, hingga <em>deal<\/em> benar-benar disepakati, transaksi selesai, dan pelayanan setelah transaksi penjualan.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9, .wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9[data-kb-block=\"kb-adv-heading_ca0ee6-e9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9[data-kb-block=\"kb-adv-heading_ca0ee6-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_ca0ee6-e9[data-kb-block=\"kb-adv-heading_ca0ee6-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_ca0ee6-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ca0ee6-e9\">2. CRM Perusahaan Business to Customer (B2C) yang Menjual Produk\/Jasa Dengan Nilai Anga Tinggi<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d, .wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d[data-kb-block=\"kb-adv-heading_8f864f-3d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d[data-kb-block=\"kb-adv-heading_8f864f-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_8f864f-3d[data-kb-block=\"kb-adv-heading_8f864f-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_8f864f-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_8f864f-3d\">Bisnis penjualan permata\/<em>jewellry<\/em> (intan, berlian, emas) , bisnis perumahan (jual beli rumah, apartemen), bisnis jual beli mobil, bisnis penjualan jasa dengan nilai angka penjualan tinggi seperti; <em>modelling, consultant<\/em>, dll. Yang bahkan hanya sebuah <a href=\"https:\/\/www.businessnewsdaily.com\/5085-what-is-b2c.html\">B2C<\/a>&nbsp;tapi komponen penjualannya yang sangat mirip dengan B2B. Yang membuatnya membutuhkan sistem CRM untuk menangani seluruh <em>deal<\/em> dengan erat. Membuat kita yakin bahwa seluruh klien mendapatkan pelayanan yang baik agar pada akhirnya bisa mencapai transaksi penjualan yang diharapakan.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db, .wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db[data-kb-block=\"kb-adv-heading_e90efe-db\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db[data-kb-block=\"kb-adv-heading_e90efe-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e90efe-db[data-kb-block=\"kb-adv-heading_e90efe-db\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_e90efe-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e90efe-db\">Strategi CRM<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f, .wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f[data-kb-block=\"kb-adv-heading_ad5d04-6f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f[data-kb-block=\"kb-adv-heading_ad5d04-6f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_ad5d04-6f[data-kb-block=\"kb-adv-heading_ad5d04-6f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_ad5d04-6f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ad5d04-6f\">Pengerjaan CRM dalam bisnis itu memiliki strategi yang berbeda-beda. Terkadang mungkin akan menggunakan kertas catatan, terkadang juga memilih menggunakan <em>Spreadsheet<\/em> dalam pengerjaanya. Tapi perbedaan ini juga sedikitnya memiliki kekurangan. Entah itu berupa data yang berantakan, tidak ada notifikasi saat kejadian penting, atau tidak adanya pencegahan masalah saat ada karyawan\/anggota tim <em>resign<\/em>.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb, .wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb[data-kb-block=\"kb-adv-heading_e9e6b6-eb\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb[data-kb-block=\"kb-adv-heading_e9e6b6-eb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e9e6b6-eb[data-kb-block=\"kb-adv-heading_e9e6b6-eb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_e9e6b6-eb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e9e6b6-eb\">Langkah awal dalam membangun strategi CRM yang baik adalah dengan adanya sistem penyimpanan dan pelayanan data klien yang berkualitas. Agar kita bisa melayani klien seperti kita kenal dan memahami masing-masing dari mereka dengan baik. Dan agar kita bisa menggunakan data itu untuk membuat perubahan produk dan jasa kita menjadi lebih baik di masa depan.&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb, .wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb[data-kb-block=\"kb-adv-heading_47614c-eb\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb[data-kb-block=\"kb-adv-heading_47614c-eb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_47614c-eb[data-kb-block=\"kb-adv-heading_47614c-eb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_47614c-eb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_47614c-eb\">Dalam waktu yang bersamaan, kita harus mempunyai sistem yang mudah digunakan, mudah dikelola,&nbsp; oleh tim <em>sales<\/em>, kepala bagian, dan pemilik bisnis atau seluruh pihak yang berkaitan. Sistem <a href=\"https:\/\/crm.org\/crmland\/what-is-a-crm\">CRM Software<\/a> sekarang mempunyai banyak jenis pilihan, seperti; <em>Cloud-based CRM, On-premises CRM, Open source CRM,<\/em> dan aplikasi CRM <a href=\"https:\/\/www.wisible.com\/th\/blog\/howtochoosecrm\/\">Cara untuk memilih CRM Software bisa dilihat di sini!<\/a> &nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8, .wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8[data-kb-block=\"kb-adv-heading_e60b49-f8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8[data-kb-block=\"kb-adv-heading_e60b49-f8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e60b49-f8[data-kb-block=\"kb-adv-heading_e60b49-f8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_e60b49-f8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e60b49-f8\">Dan jika Anda sudah siap untuk memilih menggunakan CRM yang bagus agar membantu penjualan Anda, pilih <a href=\"https:\/\/www.wisible.com\/th\/blog\/how-wisible-helps-businesses-increase-sales\/\">Wisible CRM Software<\/a> milik Thailand dengan standar dunia dan <em>teamwork<\/em> yang siap melayani Anda sepenuh hati.<\/p>\n\n\n<style>#kt-layout-id_a5fa92-ec > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_a5fa92-ec > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_a5fa92-ec > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:10px;padding-bottom:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_a5fa92-ec > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_a5fa92-ec > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_a5fa92-ec > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_a5fa92-ec\" class=\"kt-row-layout-inner kt-layout-id_a5fa92-ec\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_df40d9-e6 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_df40d9-e6 > .kt-inside-inner-col,.kadence-column_df40d9-e6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_df40d9-e6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_df40d9-e6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_df40d9-e6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_df40d9-e6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_df40d9-e6{position:relative;}@media all and (max-width: 1024px){.kadence-column_df40d9-e6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_df40d9-e6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_df40d9-e6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_232300-95, .wp-block-kadence-advancedheading.kt-adv-heading_232300-95[data-kb-block=\"kb-adv-heading_232300-95\"]{display:block;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_232300-95 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_232300-95[data-kb-block=\"kb-adv-heading_232300-95\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_232300-95 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_232300-95[data-kb-block=\"kb-adv-heading_232300-95\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading_232300-95 subscribe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_232300-95\">Ikuti berita dan informasi menarik tentang sistem The Revenue Acceleration Platform di sini!<\/span>\n\n\n\n<ul class=\"wp-block-social-links has-icon-background-color is-layout-flex wp-block-social-links-is-layout-flex\"><li style=\"background-color:#495e72;\" class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/Wisiblecrm\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li style=\"background-color:#495e72;\" class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/wisiblecrm\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n<li style=\"background-color:#495e72;\" class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/company\/wisiblecrm\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li><\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ketika berbicara tentang Customer Relationship Management (CRM), saya suka membuat perumpamaan kedai kuaytiaw untuk menjelaskannya. Semisal saya adalah orang yang sangat suka makan kuaytiaw, dan ada satu kedai yang enak di dekat rumah yang menjadi langganan saya. Saat datang ke sana, saya hanya membuat kontak mata dengan salah satu pegawainya untuk memberi sinyal \u201csaya sudah&#8230;<\/p>\n","protected":false},"author":8,"featured_media":12272,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[20,53],"tags":[],"class_list":["post-12483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Apa itu Customer Relationship Management (CRM), dan Mengapa Para Pebisnis Harus Cari Tahu Tentang Ini? - Wisible<\/title>\n<meta name=\"description\" content=\"Apa itu Customer Relationship Management (CRM), dan Mengapa Para Pebisnis Harus Cari Tahu Tentang Ini? 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