Privacy Policy

1. Introduction

We respect your privacy and personal information, and comply with the Personal Data Protection Act, B.E. 2562 ("PDPA"). This Privacy Policy explains what personal information we collect, use, share, and disclose, how long we store such information, who we disclose it to, your rights, and how you can contact us. By using Wisible, you agree to be bound by our Terms of Service and this Privacy Policy.

2. What types of personal information will we collect, use, share, and disclose?

"Personal information" means any information about an individual that enables them to be identified, whether directly or indirectly. We collect your data to provide various services, to contact you, to improve or develop our services, or to perform business operations. The personal information we collect from you may include but is not limited to:

• Personal information such as your name, pseudonym, gender, age, address, and identification number.
• Contact information such as your email, phone number, and various social media accounts.
• File data uploaded to your system, as well as information on the type of business, name, address, tax identification number, contact email, or file data uploaded to our program for the business information you are working with.
• Device and geographical data such as IP address, MAC address, Cookie ID, location, and GPS coordinates.
• User data such as caller ID or caller code, query logs (including phone numbers), time, date, call duration, application usage data.
• User behavior data collected through tools such as Segment, Mixpanel, Google Analytics, Intercom, and Facebook Pixel, to improve services and plan better product development.

3. How we collect your personal data

We collect your personal data directly from you, through the registration process to become a member and use our services, through your use of our application, as agreed by you to share your contact information, or through communication between you and Wisible. We collect data on user additions, account additions, deal additions, importing data into the system through your use, and importing data through automated systems such as APIs.

4. How do we use your personal data?

Under the terms and conditions of our services, we will use your personal data for the following purposes:

• To manage member and user account data to provide various services to you, including tasks and responsibilities under the contract.
• To collect and summarize non-identifiable statistical data to provide better user experience and quality of Wisible services.
• To study and collect statistics on non-identifiable data to upgrade the quality of Wisible services and adjust services accordingly.
• For maintenance and integration purposes, we will connect user data we have collected to our servers or central servers managed by external parties.
• To comply with legal requirements, including the disclosure of personal data to comply with court orders or legal processes.

5. Who has access to your data?

We will ensure that your personal data is processed appropriately and in accordance with the purposes set out above. Your data may be disclosed to the following parties:

• Technical consultants, backend engineers, developers, and external service providers who assist us in managing, maintaining, and improving our services.
• Public institutions, regulatory bodies, government agencies, or third parties with legal rights who comply with relevant laws and regulations.
• In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, our business information including your personal data may be accessed or received by third parties.

6. How long do we retain your personal data?

We will retain your personal data for as long as you remain a member or use our services. When you decide to terminate your relationship with us, we will retain your data for at least 5 years or longer if necessary for each type of data and to comply with the Personal Data Protection Act.

7. Your Rights

Under the Personal Data Protection Act, you have the following rights, subject to the terms and conditions of the law and our policy:

• The right to withdraw your consent given to us at any time, subject to legal restrictions.
• The right to access and request a copy of your personal data.
• The right to request correction of your personal data to be accurate.
• The right to request the deletion, destruction or anonymization of your personal data.
• The right to request us to suspend the use of your personal data.
• The right to object to the collection, use, or disclosure of your personal data.
• The right to request the transfer of your personal data to another data controller in a machine-readable format.
• The right to file a complaint to the Personal Data Protection Committee or a relevant authority.

However, we may refuse your request if there are sufficient grounds or the request affects the rights or freedoms of others.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under clause 7, you can contact us via email at support@wisible.com.

9. Security

We are committed to protecting your personal data to prevent unauthorized access. We will use standard security measures, devices, and electronic tools as required by local laws. We use advanced standard encryption technology and SSL encrypt during data transmission.

10. Sending and collecting data across borders

Your data may be sent or stored on computers located in other border areas, other cities or states outside of the border area where you reside. If you are located in a country other than Thailand and choose to provide us with your personal data, it will be subject to this Privacy Policy.

11. Links to other websites

The Wisible application may contain links to other websites that may belong to third parties. We have no control over these external websites. If you visit other websites through our website or Wisible's services, please read their privacy policies carefully.

12. Fake or fraudulent websites

We take identity theft and fake or fraudulent websites seriously. We will not ask you for your credit card information, user account, password, national ID number, or other identity information via insecure email or phone numbers.

13. Privacy Policy Changes

This privacy policy may be amended, modified, or updated from time to time. Wisible will post any revised privacy policy on our website and on the Wisible application. By continuing to use our services, you agree to be bound by the modified privacy policy.

14. Marketing

We may send information regarding our products or services, as well as those of our partners. You have the option to opt-out of receiving such information by notifying us via email or clicking on the "unsubscribe" link provided within the email or message.